Frequently Asked Questions

No. We require only an email and password. After 7 days, you can upgrade to a paid plan or cancel with zero charges.

Your account is paused. You can upgrade to a paid plan, request an extension, or let it expire. No automatic charging.

Yes! You can test up to 5 officers during your trial. Each has a "Test Me" button to see sample conversations.

No. If you can write an email, you can use an officer. They understand natural language and respond conversationally.

Officers can create documents, analyze data, draft communications, model scenarios, audit contracts, identify risks, develop strategies, and more. They work best with well-defined problems.

Standard users can copy/paste results or use email integration. Enterprise users get full API access for CRM, portal, and workflow integrations.

Cloud version: No, they only use information you provide in prompts.
Enterprise version: Yes, we can train custom officers on your proprietary documents, SOPs, and historical data for 100% contextual accuracy.

They improve with feedback. You can rate responses and refine their training (Enterprise only).

Absolutely. Most users start with 1-2 officers and scale to 4-6 based on their needs. You'll be billed separately for each.

Yes. Changes take effect on your next billing cycle. No pro-rating penalties.

Full refund within 7 days. No questions asked. Satisfied guarantee on all subscriptions.

Yes, 15% off when you commit to annual plans.

Yes. Contact our sales team for custom enterprise pricing.

Cloud: Standard encryption at rest/in transit + regular security audits.
Enterprise: Private cloud/on-premises deployment + SOC 2 Type II compliance + zero-retention policy + audit logs for every interaction.

Cloud: Conversations are stored securely and never shared with third parties.
Enterprise: Zero-retention policy means nothing is stored. Data never leaves your infrastructure.

Yes. We comply with GDPR, CCPA, and local data protection regulations. Data processing agreements are available for Enterprise users.

Cloud version: Use with caution.
Enterprise version: Fully recommended for sensitive data with private deployment.

Standard users: Email support (24-48 hour response).
Senior/Enterprise users: Priority support (4-hour response) + dedicated success manager.

Yes. We provide onboarding guides, video tutorials, and best-practice prompts for each officer. Available in our Help section.

Enterprise users get dedicated training. Standard users can request group webinars monthly.